Good evening Erik-
I am pleased to meet you albeit via email. I wanted to reach out to express sincere gratitude and to applaud Rocio (Rosie)Torres, Mitchell Augier, and Oscar McDonald.
My dad had several strokes severally impacting his brain. This forced us to have to act swiftly and transport him to a nursing facility. To further complicate things the nursing home was about 6-7 hours away. Being in the hospital so long made him sad. Nonetheless Rosie, Mitchell and Oscar took care of him on his journey and transported him safely. My mom, sister and myself were overjoyed by how he was cared for, we cried because like angels they were sent into our lives.
The purpose of me sending this thank you and for us lauding you’re team, is because they didn’t just do their job. They went above and beyond. Their level of customer service, professionalism, empathy and humanitarian effort made the journey easier. As a whole they handled him with so much respect and helped him maintain his emotion but most importantly they helped make the journey less scary for him. When our dad arrived at the facility, they helped settle him in before departing. He was smiling and that says a lot! Honestly for what they have done, we will forever be grateful.
Even writing this note evokes such emotion it’s hard not to tear up. In today’s society, it’s surreal that experiences like this, are even possible. Please send them our love and appreciation, and if ok – let them know my dad is doing ok. We are working to help him gain acceptance closer to us in NYC. Fingers crossed! At some point, we would of course love for them to bring him back!
Neisha, Tiffany and Cheryl
Good afternoon Michael,
I just wanted to send over this note of appreciation for the help provided yesterday from SeniorCare.
As you are aware- we had a critical patient that needed to be transferred from GSH to Mt Sinai. As soon as the bed was secured in Mt Sinai- SeniorCare provided us with the GS link to allow us to see the responding units. This was a tremendous help as we were able to show the patients family where the ambulance was and how soon they would arrive. This truly helped a very stressful situation.
When the team arrived- led by Nick Safehaven- they presented in a very professional manner.
There were many people watching this transfer and your team really shone. Nick and Josh led the entire team and skillfully transferred the patient. The crew was proficient, smooth and respectful.
All involved felt that the patient was remaining under skilled care and would be well taken care of during the transfer.
The overall demeanor and approach that the crew took toward this difficult transfer was outstanding and appreciated.
Thank you again and go green!
Joshua Hans- CCEMTP
Captain- Unit 59
Hatzoloh of Rockland County
I, rather late, wish to inform you of the caring service I received from those employees, cited above who are employees of yours.
In June, 2019 they showed reassuring and safe transport for me in my illness from Lenox Hill Hospital to Village Rehab and Nursing Center.
Suffering from COPD I caught a serious virus which put me in a very serious health condition, hence, the long delay in thanking your workers not only for their excellence in doing their services but for just as important to a patient their willingness to do their assigned tasks.
Your employees bring great credit to your services and I would highly recommend anyone to your organization for such excellent care I received.
Yesterday I called SeniorCare ambulance for an ALS crew for chest pain. It was not a simple case. The responding medics were Bus 680 with Seemangal, Anuj And Olsen, Evan. They were courteous, professional, and very respectful towards the resident, family, the doctor, and staff. It is people like these that make your company what it is. Thanks for everything!
I was so happy and pleased with the crew that picked me up yesterday. I just wanted to let everyone know you have good and professional people working for Senior Care. I am so glad and happy that I knew to call SENIORCARE EMS SERVICES!
The unit performed exceptionally well and maintained the highest level of professionalism. The crew assisted in establishing ROSC in the field and me and my Partner assisted them to hospital with the transport. Thank You!
I want to commend two of your ems workers Michael Martinez and Kaven Morris for their outstanding patient care and the terrific communication skills with the radiology staff at South Nassau Communities Hospital. It was a truly pleasurable experience to deal with two fine individuals.